By Ryan Talsma, CRM Product Manager
I wanted to take a minute and share an issue I came across when troubleshooting a CRM for Outlook Client Install. To provide some background on my specific situation, I was trying to install CRM 2016 for Outlook on a Windows 10 machine that had prior versions of CRM for Outlook installed previously.
When trying to run the CRM for Outlook installer, I received the following warning:
Upon further investigation into the log file, I found an error stating:
09:51:59| Error | Microsoft update reports pending reboot required to complete updates
09:51:59| Warning | Error RebootError
09:51:59| Info | Pending restart is required
Obviously from this point I tried restarting, which didn’t work. I also tried several other solutions that I found while searching for a solution such as: running windows update, deleting temp files, trying to install prior versions and upgrading them directly, etc. Unfortunately, none of these worked.
What did work was uninstalling, and reinstalling my Microsoft Office. I know, this is not an ideal solution, however, it certainly would have saved me a considerable amount of time had I just done this from the beginning. I would also consider this solution “safer” for a non-technical person who doesn’t feel comfortable making changes to the registry, deleting folders, etc., which is what many of the proposed solutions I found online suggested I do, and in the end, didn’t end up solving my issue anyways.
About Ryan Talsma: