So What Happened to Microsoft Dynamics CRM?

Well, it has reinvented itself with a new name, new features and a new, flexible-licensing model. 

On November 1, 2016, Microsoft launched Dynamics 365—a modern, mobile and intelligent ERP AND CRM cloud business application. With this transition, the functionality of Microsoft Dynamics CRM is now within three distinct apps:

  1. Sales
  2. Marketing
  3. Service

Like the CRM you already know, these three Microsoft Dynamics 365 apps still work seamlessly together in the cloud.

New Name

Microsoft Dynamics CRM is now known as Microsoft Dynamics 365 for Sales, Marketing and Service.

New Features

Microsoft Dynamics 365 is simple to use and, because it lives in the cloud, you can access it from anywhere (on any device), simply by logging into your Microsoft account. Productivity tools like Office 365 and Adobe’s Marketing Cloud seamlessly integrate within Dynamics 365. Additionally, features that have previously been costly add-ons to Dynamics CRM, will now be built within these applications including social listening and knowledge management functionality.

Plus, intelligence features like Cortana, Power BI and Azure Learning Machine are integrated within the Dynamics 365 subscription. Speaking of subscription, Dynamics 365 is now licensed in a new, flexible way.

New License Model

Microsoft Dynamics 365 is built on a subscription licensing model, which means:

  • Lower monthly costs
  • The most up-to-date features and versions
  • Costs are based on consumption (per user/per month basis)

Start with what you need to run your business and then add apps as your needs change. The Sales, Marketing and Service Apps– are now separately licensed, but they will work together like the CRM you know and love. Microsoft Dynamics 365 gives businesses more choices.

There are two editions within Dynamics 365: Business and Enterprise.

The Business Edition (releasing in spring 2017) will include Sales, Marketing and Customer Service Apps for organizations with 0 users or less. Each business application will cost $40 per user/per month, or you can purchase a plan for $50, which includes all of the applications and functionality.

The Enterprise Edition (available now) includes: Sales, Marketing, Customer Service, Field Service and Project Service Automation for organizations with over 250 users. Each enterprise application is individually priced at $95 per user/per month, or you can purchase a plan starting at $70 per user/per month, which includes all of the applications.

Contact us to learn more about Microsoft Dynamics for Sales, Marketing & Service.

Customer Success Story: Arbor Day Foundation

arbor day2

ABOUT COMPANY: 
Founded in 1972, the Arbor Day Foundation, has become the largest nonprofit membership organization dedicated to planting trees. The foundation has nearly one million members, supporters, and valued partners.

BUSINESS SITUATION: 
The Arbor Day Foundation’s leadership recognized the need for a more versatile customer relationship management system to replace the organization’s aging infrastructure. In particular, they were looking for a solution that would combine comprehensive service, marketing, and sales management functionality with a highly versatile architecture

THE SOLUTION: 
Microsoft Dynamics CRM has helped the Arbor Day Foundation reduce application development time, improve scalability by empowering IT to drive change and innovation and ultimately strengthen the overall productivity of their employees. The Arbor Day Foundation has added value to each major department. Through information gathering of the departmental needs and requirements, they have continued to expand the user base, program tracking, and connection of disparate data.

PROVEN RESULTS: 

  • 1380078_10152075802403421_468986118_nIncreased Development Productivity: The Arbor Day Foundation management has estimated that application development time has been reduced by as much as 300%. Increased productivity can be attributed to the core relationship management capabilities, shared resources of the application platform layer, reuse of the platform components, and a simple point and click interface.
  • Increased Employee Productivity: The user base has readily accepted the xRM solution. The familiar user interface platform has accelerated its widespread adoption as well as user proficiency.
  • Hiring Reductions: Since implementing the xRM solution, the Arbor Day Foundation has been able to add programs, heighten the impact of those programs, and expand relationships with partners and supporters without a need to increase hiring.

Top 5 Features of Microsoft Dynamics CRM 2013

InterDyn BMI’s Top 5 Features of Microsoft Dynamics CRM 2013

By Jeff Spehn

Microsoft has officially released Dynamics CRM 2013 in November, 2013. There are many new features in this version and we would like to share our “Top 5”.

1. New Navigation – CRM 2013 has new, touch friendly navigation (for touch-screen enabled devices). The collapsible menu navigation also gives more real-estate on the screen to view important information. (Click on the images to view larger)

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2. Updated Forms – All forms or screens in CRM 2013 use a modern, updated look. It makes it much easier to see all pertinent information all on one screen. CRM13.2

3. Apps! – With CRM 2013, Microsoft has released their own apps for popular devices to run CRM more efficiently on those devices. Windows Tablets, Windows Phone, iPad, iPhone and Android devices have CRM 2013 apps available to use, at no additional cost!

4. Flat Interface/ No more Pop Ups! – CRM 2013 supports several Internet Browsers (IE, Chrome, Firefox and Safari). In addition, records that you open up in CRM 2013 do not open up additional Pop Up Widows or tabs in these browsers. Much easier to use!

5. Auto Save – CRM 2013 introduces an Auto Save feature. Users no longer have to click Save on any record in CRM, it will just save automatically! This feature can be turned off if you like the “old way” of having to click save on a record, but most users will enjoy the freedom of not having to always “save” your changes.

Ready to upgrade your business to Microsoft Dynamics CRM 2013?

Contact InterDyn BMI today, we are eager to answer your questions!

There are many more new features in Microsoft Dynamics CRM 2013. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-vision.aspx.